Frequently asked questions

In most cases, the confirmation email has automatically ended up in your spam or junk folder. Please check this first. Can’t find the email there either? Feel free to contact us and we’ll be happy to help.

No. Bookings are only accepted through our online booking platform.

The barriers are open from 06:00 to 22:00.
After 22:00, vehicle access is no longer possible.

We recommend booking in advance, especially during peak season. You can easily book via our online form.

Are you visiting spontaneously? If there is space available, you are more than welcome!

You can make a reservation via our website by selecting a date, filling in your details and confirming. Or you can do so on site using the ticket machine. After making your reservation, you will receive a confirmation by email.

You may cancel your booking up to 12 noon, one day prior to arrival. A fee of €7 will be charged.

Please contact us by email and quote your booking reference number.

Yes, you can stay at our campsite with a tent. We offer two types of tent pitches:

• Tent pitch with parking
  No electricity available. Suitable for tents up to a maximum of 12 m².
• Tent pitch without parking
  No electricity available. These pitches can only be reserved via reception and are suitable for tents up to a maximum of 12 m².

If you would like to use electricity with your tent, you must book a camper pitch (numbers 1 to 12). The maximum tent size remains 12 m².

Check-in is possible from 14:00.
Check-out must be completed before 11:00.

Our reception is open from 09:00 to 12:00 and from 14:00 to 17:00.

A short walk from the campsite, you will find bus stop no. 5. From there, you can easily reach the station or the city centre. For the most up-to-date timetables, we recommend checking De Lijn or Google Maps.

You can also book a taxi on +32 (0)487 13 21 03.

You can get there quickly by bike via a safe route.

We do not rent out bicycles ourselves, but we recommend De Spaak, a bicycle rental company nearby.

You can reserve your bicycles in advance. The owner of De Spaak will then deliver the rented bicycles directly to our campsite, so you can set off right away.

📞 +32 (0)472 71 99 72
🌐 despaak.be

Green Key is a voluntary eco-certification programme for hotels, hostels, campsites, holiday parks, small accommodations, conference centres, attractions and restaurants.

Green Key certification is based on compliance with strict, internationally recognised criteria in the areas of environmental management (water, energy, waste, cleaning, etc.) and sustainability education (staff, guests, suppliers, etc.).

Compliance with these criteria is confirmed through a rigorous application process and independently verified by a third party through regular on-site audits. The certification is valid for one year at a time.

Currently, more than 9,000 establishments in over 90 countries are Green Key certified.

Green Key is endorsed by various institutional partners, international hotel chains and tour operators, and collaborates with a range of online partners.

The Green Key programme is managed by the international non-profit organisation Foundation for Environmental Education (FEE) and its national member organisations.

For more information, please visit the Green Key website at www.greenkey.global or contact Green Key by email at info@fee.global.

Camping Gentele has spacious paths and accessible sanitary facilities with a toilet, grab rails and an adapted shower. A quiet, contactless arrival is possible, and we use clear information and pictograms. Personal assistance is available, and assistance dogs are always welcome at no extra charge. As the campsite is located in a natural outdoor environment, accessibility may depend on the ground conditions and the weather. We therefore recommend contacting us before booking so that we can choose a suitable pitch together.

Yes, free Wi-Fi is available on site. Both the username and password are your personal PIN code, which you receive after booking.

Yes, we have a modern washing machine and dryer on site. Washing costs €5, drying €0.50 per 10 minutes.

All pitches for motorhomes and caravans have a 10 A or 16 A electricity connection. It is not possible to reserve a pitch without electricity. The price includes 5 kWh per day. If you use more, you can purchase an additional 5 kWh for £2.50.

The tent pitches are not equipped with electricity. If you would like electricity at your tent, it is better to reserve a pitch for a motorhome or caravan.

Barbecuing is permitted on paved surfaces, as long as you do not damage the surface and take consideration of your neighbours. Charcoal barbecues are not permitted. Only gas barbecues are allowed.

To protect the grass, we ask that breathable ground sheets are used. Waterproof sheets are not allowed.

No, all sanitary facilities are included in the price.

We have hot showers, washing-up facilities, washing machines, electricity hook-ups, water points and two camper service points. There is also a bicycle shed.

112 for ambulance, police or fire brigade. For a general practitioner: call 1733 and provide your postcode 8000.

Near the exit, you will find containers for residual waste, PMD, paper/cardboard, glass and residual waste.

We do not have a shop on the campsite. However, there are plenty of supermarkets and local shops nearby where you can get everything you need.

Dogs are welcome, provided they are kept on a leash on the premises.

Walk your dog outside the campsite – the surrounding fields and paths are perfect for a walk. Dogs may not be left alone in campers.

Ask your question via our contact form contact form. We will respond as soon as possible.